Returns and Refund Policy
At Second Ascent Ropes, each product is handcrafted with care from repurposed climbing ropes. Due to the nature of these items, I strive to ensure every belt meets high-quality standards. However, I understand that issues may occasionally arise. Please review the following refund policy:
Returns and Refunds
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Return Policy: I do not accept returns or issue refunds for items unless they arrive damaged or defective.
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Damaged or Defective Items: If your belt arrives with a defect or damage, please contact me within 14 days of delivery at secondascentropes@gmail.com. Include your order number and clear photos of the issue, and I’ll work with you to provide a replacement or refund.
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Order Cancellations: If you need to cancel your order, please do so within 24 hours of purchase. After your order has been processed, I am unable to cancel.
Non-Refundable Situations
Refunds will not be provided for:
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Change of mind after the product has been shipped.
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Incorrect product selection by the customer (please double-check the product description before ordering).
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Delays in shipping caused by postal services or customs.
Contact for Refunds
To start a refund or exchange request, contact me at secondascentropes@gmail.com with your order number and a brief description of the issue. I’ll get back to you as soon as possible to resolve the situation.